Privacy & Cookie Policy for ExoGate

Effective Date: 1st of January 2025

This Privacy & Cookie Policy outlines how ExoGate ("we", "our", or "us") collects, uses, discloses and protects personal information obtained via our website https://www.exo-gate.com and through participation in research activities.

1.What Information We Collect

We may collect personal information including:

  • Your name and age

  • Email address

  • Voluntary information you provide during research interviews (e.g. travel experiences, preferences, and behavioural insights)

  • Non-identifiable data via cookies and tracking tools

We do not intentionally collect sensitive personal information.

2.How We Collect Information

We collect information through:

  • Website forms (e.g. sign-up or contact forms)

  • Voluntary responses provided in interviews

  • Website tracking technologies (outlined in Section 5)

By using our site or participating in our research, you consent to the collection and handling of your information in accordance with this policy.

3.How We Use Information

We use your information to:

  • Contact you regarding research participation

  • Conduct user interviews and analyse feedback

  • Improve our website and research processes

  • Measure and optimise the effectiveness of our advertising

We do not sell or rent your personal information.

4.Legal Basis for Processing

We process personal data under the following legal grounds:

  • Consent (when you submit a form or participate in research)

  • Legitimate interest (for research, analytics and business development purposes)

You may withdraw consent at any time by contacting us.

5.Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, measure traffic, and support marketing efforts.

Types of Cookies We Use

  • Necessary Cookies: Essential for website operation

  • Analytics Cookies: Used with Google Analytics 4 (GA4) to collect non-identifying data on usage patterns

  • Advertising Cookies: Set via Meta Pixel to help deliver and track Facebook/Instagram advertising

  • Tag Manager Cookies: Managed via Google Tag Manager (GTM) to load scripts and tracking tools

Cookie Consent

We use a cookie banner to allow visitors to manage their preferences in line with relevant data protection laws. You can also disable cookies via your browser settings.

Third-Party Providers

Cookies may be set by third-party providers. For more details, refer to:

6.Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or until a deletion request is received.

7.Disclosure of Information

We may share personal information with trusted service providers (e.g. web hosting, analytics or scheduling platforms) solely for the purpose of supporting our research or website operations. These providers are required to handle your data securely and in accordance with applicable privacy laws.

8.Your Rights

In accordance with the Privacy Act 1988 (Cth) and other applicable regulations, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections

  • Request deletion

  • Withdraw consent

Please contact us to exercise any of these rights.

9.Data Security

We take reasonable steps to protect your information from misuse, interference, unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure.

10.Changes to This Policy

This policy may be updated periodically. The effective date above reflects the latest version. We encourage you to review this page regularly.

11.Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact us at info@exogatehq.com